Returns + Exchanges

The Flower and Willow World has a 14 day Returns and Exchanges policy.  Items may be returned or exchanged within 14 days of dispatch date (ie.  the date the order was dispatched from our premises).

The glass bead bracelets from The Flower and Willow World, are individually hand made by artisans in Nepal.  No two are the same, nore are they perfect in the way machine made items are.  The bracelets are inherently and proudly handmade.  Any imperfections are part of the nature of the bracelets.  However, if for any reason, you are not happy with your purchase, please return unworn bracelets, proof of order and all original packaging to:

The Flower and Willow World

221 Grange Road



New Zealand 3110

We recommend you use postage or courier with tracking, as we accept no responsibility for goods that go missing in transit from you to The Flower and Willow World.  Please keep a record of your tracking number.

All exchanges are subject to availability.

Exchanges will incur a delivery fee.  Returns are made at the expense of the purchaser.

All returned and exchanged products must be as you received them.  Unworn and in their original packaging.

Sale items are non-exchangeable and non-refundable.

If you have further questions, please email or phone Ph. +64-21-823-207, Monday - Friday 9am-5pm, New Zealand time.